Access to Patient Records

As of 1st January we are enabling patients to access a summary of their records via our online system called ‘systmone online’. If you already have access to this system you will need to ask reception to give you access. If you do not have an account setup please ask at reception and one will be setup (new users must provide ID). We have also commenced access to detailed coded information for patients who request it, forms also available at reception.



Please click here to download our Statement of intent 2015/16.

Please click here to download our Statement of intent 2014/15.

Important information about the coronavirus (COVID-19)

The latest information on symptoms of coronavirus can be found on

Stay at home if you have coronavirus symptoms, DO NOT go to a GP surgery, pharmacy or hospital.

  • a high temperature you feel hot to touch on your chest or back

  • a new, continuous cough this means you've started coughing repeatedly You do not need to contact 111 to tell them you're staying at home, but you can call them for advice.

At Risk Groups:

You are considered high risk from coronavirus if you:

  • have had an organ transplant

  • are having certain types of cancer treatment

  • have blood or bone marrow cancer, such as leukaemia

  • have a severe lung condition, such as cystic fibrosis or severe asthma

  • have a condition that makes you much more likely to get infections

  • are taking medicine that weakens your immune system

  • are pregnant and have a serious heart condition

Rescue Medication

Despite recent media discussion on Facebook etc. guidance states that there is no need for asthmatics to have Rescue medication packs. The only group of patients requiring these is patients who have Chronic Obstructive Pulmonary Disease (COPD) with a breathless scale of 3 or greater.  GPs at this time WILL NOT be issuing anyone outside of this group with rescue pack medication.

Where to go when in need of support during the COVID-19 pandemic

Highest Clinical Risk Group

  • All patients at highest clinical risk who are shielding are asked to register with the Government Support service. This service provides access to food and medications whilst at home if needed.

  • To access this, patients must be flagged as highest clinical risk by the central process, their GP or a hospital specialist. 

  • You can call the Government’s dedicated helpline on 0800 0288327.

Anyone in need (including those in the highest clinical risk group)

NHS Volunteer Responders:

You can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at or on 0808 196 3382.
 Volunteers can provide:
(1) Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice);
(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;
(3) Patient Transport – transport to take patients home who are medically fit for discharge

Blaby Council Community Hub:

  • A dedicated webpage for people with online form for people to register themselves or a relative for help or to volunteer their time. If you want to volunteer or know any isolated individuals, visit to complete the form.

  • A Helpline will be available which is 0116 275 0555 – anyone can ring this if they are vulnerable and have no other support or if they know of someone who needs help

  • Practical support such as urgent food supplies, collection of medication and checking on/calling vulnerable people

  • Signposting and connecting people to others in the district and ideas for ways to keep well during this difficult time, such as exercising at home and keeping connected

  • A place for those who want to volunteer or help

  • This service will prioritise those people who have no one else to help and who are the most vulnerable, for example over the age of 70, have an underlying health condition, families struggling to cope and those people who have received a letter from NHS England stating they are in a priority group.

Mental Health and Wellbeing:

Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic

Employment and Financial Support:

The government has provided advice on employment and financial support on their website:


GOV.UK WhatsApp Coronavirus Information Service

A new GOV.UK WhatsApp Coronavirus Information Service has now been launched. The purpose of this product is to combat the spread of misinformation propagated through WhatsApp on an Official Government channel. To use the service, members of the public simply add +44 7860 064422 to their contacts and send a WhatsApp message Hi to start receiving updates.


As most have you would have seen in the media, there have been many problems with getting Personal Protective Equipment (PPE) for frontline staff.

Without this we cannot treat anyone due to the risk of the coronavirus. We have tried without luck to obtain face shields through NHS suppliers.

To our rescue came Leicester Grammar School who made us face shields in their Design and Technology department.

A huge thank you to them for ensuring we can remain safe and treat our patients who need our help in this difficult time.